Guarantees, Call-Out fees & Payments

peace of mind for you our valued clients

General:

  1. img2Paint & paintwork: NO guarantee whatsoever!
  2. All equipment guarantees/warrantees are issued by the manufacturer and is a standard carry-in guarantee/warrantee.
  3. Damages caused due to faulty installation and/or application and/or fiddling with the products installed by Security Experts by any person other than Security Experts staff will nullify the guarantee/warrantee in totality!
  4. Damages caused by misuse, abuse or being used for any purpose than that specified by the manufacturer will nullify the guarantee/warrantee in totality!
  5. Damages caused by neglect or inadequate maintenance will nullify the guarantee/warrantee in totality!
  6. Damages caused by or as a result of atmospheric conditions (including lightning), corrosion of metal parts, insect infestation, power surges or other forces outside of the control of Security Experts will nullify the guarantee/warrantee in totality!
  7. Security Experts guarantee on labour and workmanship is one year on NEW installations and 30 days on repairs.

Call-Out Fees:

  • A call-out fee (R450-00 Pretoria Areas & R350-00 Johannesburg Areas) is applicable during the duration of the product guarantee.
  • A call-out fee (R550-00 Pretoria Areas & R420-00 Johannesburg Areas) is applicable after the expiring of the product guarantee.

*Call-out fees are payable in CASH and BEFORE technician departure – no late payments and/or accounts allowed;

*Call-out fees are subject to change without prior notification!

**Payments must be made strictly as per quotation/contract.


Manufacturer’s Guarantees/Warrantees:

  • Centurion Systems: 24 months walk in warrantee;
  • Dace Gate Motors: 24 months walk in warrantee;
  • Hansa Gate Motors: 48 months walk in warrantee;
  • Dts Gate Motors: 24 months walk in warrantee;
  • Dts Garage Door Motors: 12 months walk in warrantee;
  • Gemini Gate & Garage Door Motors: 24 months walk in warrantee;
  • Nemtek Electric Fencing Energizers: 12 months walk in warrantee;
  • Nemtek galvanized strain wire: 3 years life expectancy (inland);
  • Nemtek stainless steel strain wire: 15 years life expectancy (inland);
  • All Alarm and CCTV equipment (excluding passives & cameras): 12 months walk in warrantee;
  • All IR Beams, Alarm Passives, CCTV Cameras, Remote controls, etc.: 30 days walk in warrantee;
  • All locks, hinges, sliding gear: 90 days walk in warrantee;